THE COZY METHOD™

Terms & Conditions, Privacy Policy, and Program Agreement

PLAIN LANGUAGE SUMMARY

Welcome to The Cozy Method. This document outlines our agreement together, ensuring a safe and supportive environment for your healing journey. While legal language is necessary, we've provided clear summaries to help you understand each section. Your comfort and clarity matter to us.

TABLE OF CONTENTS

  1. Program Access & Delivery

  2. Payment Terms

  3. Community Guidelines

  4. Privacy & Data Protection

  5. Medical & Professional Disclaimers

  6. Copyright & Intellectual Property

  7. Program Boundaries & Support

1. PROGRAM ACCESS & DELIVERY

Plain Language Summary:

  • You'll receive program materials within 24 hours of payment

  • Program includes 12 weeks of content and community access

  • All materials are yours to keep for life

  • Community access ends after the 12-week program

Detailed Terms:

a) Program Materials

  • Audio lessons delivered weekly via email

  • Downloadable Cozy Quests and worksheets

  • Access to private Discord community

  • Optional weekly group check-ins

b) Access Timeline

  • Program materials delivered within 24 hours of payment

  • 12 weeks of active program participation

  • Lifetime access to downloaded materials

  • Discord and group call access ends after 12 weeks

2. PAYMENT TERMS

Plain Language Summary:

  • One-time payment or payment plan options available

  • Payment plans require completion regardless of participation

  • No refunds after purchase

  • 5 business days to resolve declined payments

Detailed Terms:

a) Payment Options

  • Full payment: $1,997 USD

  • 3-month payment plan: $697/month

  • Limited scholarship opportunities available

b) Payment Policies

  • All payment plan installments must be completed

  • Declined payments must be resolved within 5 business days

  • Access may be paused if payment issues aren't resolved

  • Payment plans continue regardless of program participation

c) Refund Policy

  • The Cozy Method is a non-refundable investment

  • We encourage careful review of all program details before enrolling

  • Payment plan obligations continue regardless of program usage

  • Special circumstances reviewed on a case-by-case basis

3. COMMUNITY GUIDELINES

Plain Language Summary:

  • Our community prioritizes safety and respect

  • Share at your comfort level

  • Maintain confidentiality

  • Support without advice-giving

  • Honor everyone's unique healing journey

Detailed Terms:

a) Community Values

  • Respect for diverse experiences and perspectives

  • No hate speech, discrimination, or harassment

  • No solicitation or self-promotion

  • Maintain appropriate boundaries

  • Honor the privacy of all members

b) Discord Community Rules

  • Use real first name or chosen nickname

  • No recording or screenshots

  • No sharing others' stories outside the community

  • No direct messaging without mutual consent

  • Report concerns to program administrator

c) Group Check-in Guidelines

  • Optional attendance

  • Share at your comfort level

  • Maintain confidentiality

  • No recording of sessions

  • Arrive on time if participating

  • Leave and return as needed for self-care

4. PRIVACY & DATA PROTECTION

Plain Language Summary:

  • Your information is kept confidential

  • We never sell your data

  • You control your privacy settings

  • GDPR compliance for international clients

  • Clear opt-out options available

Detailed Terms:

a) Information Collection We collect:

  • Name and email

  • Payment information

  • Program participation data

  • Optional demographic information

  • Communication preferences

b) Information Usage Your information is used to:

  • Deliver program materials

  • Process payments

  • Provide community access

  • Send program updates

  • Improve program experience

c) Data Protection

  • Secure payment processing

  • Encrypted data storage

  • Limited staff access

  • Regular security updates

  • No third-party data sharing

d) Your Rights You have the right to:

  • Access your data

  • Request data deletion

  • Opt out of communications

  • Update your information

  • Request data transfer

5. COMMUNICATION POLICIES

Plain Language Summary:

  • Business hours: 11:00 AM - 5:00 PM MST, Monday-Friday

  • Email response within 48 business hours

  • Clear boundaries for support access

  • Emergency resources provided separately

Detailed Terms:

a) Response Times

  • Email: 48 business hours

  • Discord: Weekly monitoring

  • Group calls: Weekly as scheduled

  • Technical support: 48 business hours

b) Communication Channels

  • Primary: Email for program support

  • Discord: Community interaction

  • Group calls: Weekly check-ins

  • Emergency support: External resources provided

c) Boundaries

  • No individual therapy provided

  • No emergency mental health support

  • No direct messaging on social media

  • No medical or legal advice

6. MEDICAL & PROFESSIONAL DISCLAIMERS

Plain Language Summary:

  • Not a substitute for therapy

  • Educational content only

  • No medical or mental health advice

  • Seek professional help for medical/mental health needs

  • Program complements but doesn't replace treatment

Detailed Terms:

a) Professional Scope The Cozy Method:

  • Is an educational program

  • Provides self-study materials

  • Offers community support

  • Is not therapy or medical treatment

  • Does not diagnose or treat conditions

b) Program Expectations

This program:

  • Supports personal growth

  • Provides practical tools

  • Offers community connection

  • Cannot guarantee specific results

  • Is self-paced and voluntary

c) Medical Disclaimer

  • Content is for information only

  • Not medical or mental health advice

  • Consult professionals for medical needs

  • Not a crisis or emergency service

  • External resources provided for emergencies

7. COPYRIGHT & INTELLECTUAL PROPERTY

Plain Language Summary:

  • Materials are for personal use only

  • No sharing or reselling content

  • Respect intellectual property rights

  • Download content within program period

  • Citation required for any references

Detailed Terms:

a) Program Materials

  • Copyright protected

  • Personal use license only

  • No reproduction or distribution

  • No recording or sharing

  • No commercial use

b) Permitted Uses You may:

  • Download for personal use

  • Print for personal use

  • Save for future reference

  • Share your own insights

  • Reference with attribution

c) Prohibited Uses

You may not:

  • Share login credentials

  • Copy or distribute materials

  • Record group sessions

  • Resell program content

  • Create derivative works

8. PROGRAM BOUNDARIES & SUPPORT

Plain Language Summary:

  • Clear support hours and methods

  • Respect for personal and professional boundaries

  • Safe and ethical business practices

  • Trauma-informed communication

  • Resources for additional support

Detailed Terms:

a) Support Structure

  • Weekly group check-ins

  • Discord community access

  • Email support during business hours

  • Technical assistance

  • Resource referrals

b) Professional Boundaries

  • No individual therapy

  • No crisis intervention

  • No medical recommendations

  • No personal relationships

  • No financial advice

c) Business Operations Hours: 11:00 AM - 5:00 PM MST, Monday-Friday Contact: sarah@leanintothecozy.com Response time: Within 48 business hours

9. FINAL PROVISIONS

a) Changes to Terms

  • Right to update terms

  • Notice of significant changes

  • Continued access implies acceptance

  • Option to discontinue if terms unacceptable

b) Severability

  • Invalid terms don't void agreement

  • Remaining terms stay in effect

  • Modifications as legally required

c) Entire Agreement

  • Supersedes prior agreements

  • Includes all terms and conditions

  • Subject to applicable laws

Last updated: January 2025